VPS Deployment Queue

When a VPS plan or location is sold out, the VPS Queue holds your place in line. We release slots in order as capacity frees up, and we notify you by email when it is your turn.

VPS Queue States: Closed

The VPS Queue is the only waitlist DigitalFyre manages and tracks. We do not track stock availability requests through support tickets. 

We will redirect tickets asking about stock or queue position to the queue.

How the queue works

• First-come, first-served. Your position is set by submission time and does not change.
• One queue per location. Each location has its own queue, and your position is counted among entries for that location.
• One entry per location. You can queue once for each location. To wait on more than one location, submit a separate entry for each one.
• Email notification. The queue system emails you automatically when a slot opens for you.
• 48-hour claim window. You have 48 hours from the notification to claim your slot. After that, it passes to the next person in line.

Join the queue

1. Open the queue form

   Go to the VPS Queue (Galileo).

2. Enter your contact details

   Provide your name and email address. Check “I’m an existing DigitalFyre customer” if you already have a DigitalFyre account.

3. Choose a request type

   Request type	Use when	Extra field
   New deployment	You want a new VPS	None
   Upgrade	You want an existing VPS moved to a larger plan	Current VPS IP address
   Transfer	You want an existing VPS relocated to the selected location	Current VPS IP address

   Upgrade and Transfer automatically mark you as an existing customer.

4. Select location, plan, and quantity

   Only locations currently on the waitlist are listed. Choose a plan and request 1 or 2 VMs.

5. Acknowledge the terms and submit

   Check all four acknowledgments, complete the anti-spam check, and submit.

After you submit, you’ll receive a confirmation email with your location and current position in line.

To queue for another location, repeat these steps and select the other location.

Check your position

1. Open the position check

   Go to the VPS Queue (Galileo) and click Already joined? Check your position.

2. Enter your email address

   Enter the email address you used to join the queue, then select Check.

You’ll see one result for each location you’re queued for:

Result	Meaning
# position	Your current place in line for that location, how many people are ahead of you, and how many are waiting in total
It’s your turn	A slot has opened for that location. Check your email and claim it within 48 hours.

If no entries are found, confirm you entered the same email address you used to join.

Position checks are rate-limited. If you see “Too many checks,” wait a few minutes and try again.

Change your location

To move an entry to a different location, open a ticket with support and include the email address you joined with, your current location, and the location you want.

Changing your location moves you to the bottom of the queue for the new location. Your position in the original location is not carried over.

Available plans

Plan	vCPU	RAM	NVMe	Bandwidth
S2²	8	8 GB	64 GB	8 TB
S2² Max	16	16 GB	130 GB	16 TB
S2⁴ Max	32	32 GB	260 GB	32 TB

Claim your slot

When it is your turn, you’ll receive an email stating a slot has opened for your location.

1. Open a support ticket

   Create a ticket from the Client Portal within 48 hours of the notification.

2. Include your claim details

   If you’re a new customer, you must use the same email address you used to join the queue, and reference the location and plan from your notification. If you’re an existing customer, you can create a ticket as usual.

If we don’t hear from you within 48 hours, we’ll assign the slot to the next person in line and close your entry. To try again, rejoin the queue.

Use genuine account information when claiming your slot.

FAQ

Can I check my position by opening a ticket?

No. We don’t track queue position through tickets. See Check your position.

Can I join the queue for more than one location?

Yes. You can hold one entry per location, so you can queue for several locations by submitting a separate entry for each.

The form says I already have an entry.

You already have an open entry for that location. You can join that location again once you complete or close your current entry, or select a different location. Attempts to circumvent the queue limitation by using multiple email addresses will result in removal from the queue.

Can I change the location on my entry?

Yes, through support. Changing your location moves you to the bottom of the queue for the new location. See Change your location.

My location is not listed.

Only locations with an active waitlist appear on the form. If a location is not listed, it is either in stock or not currently accepting queue entries.

What happens to my data?

We use your name, email, and requested configuration only to run the queue. We don’t sell or share it.